"Over a whopping 92% of our support incidents are resolved by telephone and remote support."

Whether you want to outsource all of your network support or simply require second-line IT support for existing staff, we can provide the specialist skills and experience to help you. We provide IT support services comprehensively covering the whole of Central and Greater London and using remote support to cover anywhere else in the UK.

We are a leading UK Microsoft Certified Partner company and all our support staff are MCP/MCSE qualified and have had substantial experience in the industry.

Our support centre is based in the UK and phones are answered within 3 rings by humans, rather than machines. There’s absolutely no queuing, you’re put straight through to mature, experienced and friendly professionals that are able to resolve most issues over the phone or using remote support tools. If a site visit is required, an engineer is scheduled to visit your site at a time of your convenience.

Our unique and specialized remote support tools allow our clients to log on to our support portal http://help.infodrive.co.uk and request help from our engineers who are then immediately able to connect to their servers and workstations in less than 10 seconds. They can then see the problem first hand and are able to identify software problems and are also able to advise in case the user is doing anything incorrectly. They can interact with your session and watch and control your screen remotely. This is just as good as being there; better in fact, as there is no transport delay involved so your problems are resolved more quickly.